Sprocket Sports Launchpad Program
Sprocket Sports is a rapidly growing technology company based in Chicago that is quickly emerging as a national leader in the youth sports marketplace. Our software and services help youth sports clubs streamline operations, reduce expenses and accelerate growth – freeing club leaders up from the business of running a club so they can focus on what really matters: kids playing sports!
Kick off your career in the tech industry with the Sprocket Launchpad Program (SLP)! As an SLP Associate in this 6-month training program, you will learn our software and our business inside and out from the ground up, starting in a client-facing position with our Client Success team. This role prepares candidates for an exciting and rewarding career in several pathways within our organization including Client Service, Implementation, Client Marketing and Product Management.
Sprocket Sports offers an exciting, fast-paced environment and substantial opportunity for professional growth and financial upside. If you prefer a “safe” corporate environment where you don’t have to get your hands dirty, this isn’t for you. We roll up our sleeves and work as a team to provide the best possible products and services for our club clients and their end users – coaches, players and families.
What You'll Do
SLP Associates in their first 6 months will work directly with our youth sports club clients to help them reap the benefits of Sprocket’s innovative software and services and turn them into raving fans.
Customer Support: Own incoming support requests from club administrators and members. Respond promptly and effectively to inquiries via email, phone, and voicemail. Develop an in-depth understanding of our platform and become the go-to expert for clients.
Communication: Keep clients and internal teams updated on the status of support tickets. Proactively identify trends and escalate issues as needed. Communicate with customers professionally and maintain a positive attitude.
Issue Resolution: Diagnose and troubleshoot problems, taking appropriate actions to provide timely and effective solutions.
Website Management: Create and maintain client public and private websites, ensuring quality through rigorous testing.
Training:
SLP Associates will participate in a training program encompassing multiple areas of professional development and business functions including: customer service, technology, presentation skills, communication, marketing, finance, entrepreneurship, and the youth sports marketplace.
What We're Looking for:
The ideal candidate has a passion for youth sports, knows how to deliver top-notch customer service, is adept at technical troubleshooting, works hard and has a positive, can-do attitude.
Bachelor’s Degree from a four-year college or university.
Experience: 0-2+ years
Strong interpersonal skills, positive energy and customer service orientation.
Adept at learning new technology, troubleshooting, and finding solutions.
Embodiment of the Sprocket values: Higher Standards, Greater Accountability, More Fun.
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical personnel, listen attentively, and provide clear responses.
High level of professionalism, productivity, reliability, organization, and attention to detail.
Willing to be a team player and do what it takes to get the job done right, even when it falls outside of the “job description” or company department.
Preference for candidates with sports background and/or technology experience.
To apply, please send your resume and cover letter to careers@sprocketsports.com.