Sprocket Sports Summer Internship
Sprocket Sports is a rapidly growing technology company based in Chicago that is quickly emerging as a national leader in the youth sports marketplace. Our software and services help youth sports clubs streamline operations, reduce expenses and accelerate growth – freeing club leaders up from the business of running a club so they can focus on what really matters: kids playing sports!
As a Sprocket Sports Summer Intern in this 8-week program, you will learn about our software and our business by assisting in multiple departments within our organization including Client Success, Implementation, Client Marketing, Sales, and Product Management. In addition, you will take part in training sessions that encompass multiple areas of professional development and business functions such as customer service, technology, presentation skills, communication, marketing, finance, entrepreneurship, and the youth sports marketplace.
Sprocket Sports offers an exciting, fast-paced environment where we roll up our sleeves and work as a team to provide the best possible products and services for our club clients and their end users – coaches, players and families.
What You'll Do
Customer Support: Assist our Client Success team with incoming support requests from club administrators and members and help them respond promptly and effectively to inquiries via email, phone, and voicemail.
Issue Resolution: Help diagnose and troubleshoot problems, taking appropriate actions to provide timely and effective solutions.
Website Management: Work with our Client Marketing team to create and maintain client public and private websites.
Software Release Testing: As first-time users of the system, provide vital feedback and analysis on newly built features and functionality before they are released to our clients.
Competitive Analysis: Research and analyze how Sprocket compares to other competitors in the market.
Final Projects: You will be assigned a project and present your findings and analysis to a leadership team at our company meeting in August.
What We're Looking for:
Candidates must be enrolled in a 4-year college or university with an expected 2026 graduation date. The ideal candidate has a passion for youth sports, can collaborate to deliver top-notch customer service, is adept at technical troubleshooting, works hard and has a positive, can-do attitude.
Strong interpersonal skills, positive energy and customer service orientation.
Adept at learning new technology, troubleshooting, and finding solutions.
Embodiment of Sprocket values: Higher Standards, Greater Accountability, More Fun.
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical personnel, listen attentively, and provide clear responses.
High level of professionalism, productivity, reliability, organization, and attention to detail.
Willing to be a team player and do what it takes to get the job done right, even when it falls outside of the “job description” or company department.
Preference for candidates with a sports background and/or technology experience.
This is a hybrid internship with at least two days a week in person in our downtown Chicago office.